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General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.

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Naliii Author

Level 1

4 points

AirPods not connecting

Hi, my AirPods keep flashing red and green and will not connect to my phone at all. Is there anything that I can do to fix this?

Posted on Jan 27, 2021 8:00 PM

Top-ranking reply

Mamatoasmurf

Level 1

44 points

Posted on Jan 28, 2021 12:31 AM

First, check to make sure your phone is up-to-date. Then try plugging your AirPods case (with the AirPods in it) into its lightning cable to charge it. Give it about 15 minutes. When you come back, hold the setup button until the LED light flashes white. Once it’s white lift the lid and hold the charge with the AirPods still inside close to your phone.

If you still have issues you can try using the steps from: https://support.apple.com/en-us/HT209463

Then is you still don’t have any success you’ll want to reach out to an AppleCare+ Support Advisor.

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