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I’m trying to restore my Gramas iPad and she doesn’t know the passcode let alone have proof of ownership of the iPad, I’ve tried my all to do it myself she just wants to look at her photos and play her games, what can I do to factory reset it?

My Grama lost her iPad a year ago and forgot her passcode, we just found it again whilst she was moving to a new place and I’ve tried to restore it and I don’t know how to it still take us back to the activation screen with her old Apple ID, what do I do I can’t get past that, I was able to update it but can get past the log in

Posted on Jan 30, 2021 8:42 PM

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Question marked as Top-ranking reply

Posted on Jan 31, 2021 10:07 AM

She needs to recover the AppleID and passcode used

to initiate the Activation Lock


If you forgot your Apple ID  - Apple Support


If you forgot your Apple ID password  - Apple Support


There is no workaround for the security features of Activation Lock.

2 replies

Jan 31, 2021 10:09 AM in response to HannaDoodle

If your iPad is disabled, or you have forgotten your iPad passcode, you’ll need to follow this process:

If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support


You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).


You’ll also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support


More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com



I’m trying to restore my Gramas iPad and she doesn’t know the passcode let alone have proof of ownership of the iPad, I’ve tried my all to do it myself she just wants to look at her photos and play her games, what can I do to factory reset it?

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