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Level 1

5 points

“Invalid SIM” - eSIM

my eSIM on iPhone 11 appears to have gone bad. I get “SIM failure” messages when I reboot the phone, and it says “invalid SIM” where the carrier would normally show up.

it’s not possible for me to remove the eSIM from my settings, and even restoring via DFU mode does not remove the eSIM.

googling around it seems the only way to remove an eSIM is to “erase all contents and settings” from the phone and specially say that you want to remove the eSIM, however I don’t get asked this question in this reset option.

has anybody else come across this issue?

iPhone 11

Posted on Jan 31, 2021 1:14 PM

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Top-ranking reply

Carlos vdeloscobos

Level 1

14 points

Posted on Feb 25, 2021 10:30 AM

Today my eSIM indicates “Invalid SIM”.

The way I fixed: Settings, General, Reset, Reset Network settings.

iPhone is going to reset, then your iPhone is going to detect two eSIM’s, then setup your Primary and Secondary lines.

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7 replies

Top-ranking reply

Carlos vdeloscobos

Level 1

14 points

Feb 25, 2021 10:30 AM in response to fab9b

Today my eSIM indicates “Invalid SIM”.

The way I fixed: Settings, General, Reset, Reset Network settings.

iPhone is going to reset, then your iPhone is going to detect two eSIM’s, then setup your Primary and Secondary lines.

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Jan 31, 2021 1:17 PM in response to fab9b

Ask your carrier for help.

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Level 1

5 points

Feb 1, 2021 5:42 AM in response to QuickTimeKirk

Mhhh is that to say that the carrier is able to remotely delete the eSIM from my phone?

Surely they could just deactivate it, but it’ll remain “stored” in my phone.

I find it amazing that there appears to be no way users can delete an eSIM from their phone. Surely there must be a way?

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Level 1

5 points

Feb 4, 2021 10:36 AM in response to fab9b

Just to follow this up in case anyone else gets the same issue.

Phone was in repair with Apple today and has been swapped FOC for a new one as they also couldn’t clear the eSIM from the phone.

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Feb 1, 2021 5:43 AM in response to fab9b

There is nothing to delete. It is electronic.

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Level 1

5 points

Feb 1, 2021 5:59 AM in response to QuickTimeKirk

But it’s a bit of data that is kept on a chip somewhere on the phone, no?

So there should be a way to clear that bit of memory?

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Level 1

5 points

Feb 25, 2021 10:36 AM in response to Carlos vdeloscobos

I tried that many times, and in my case unfortunately it didn’t help. Glad to hear you got it working though!

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“Invalid SIM” - eSIM

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