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some shows are showing "video not available" while others work fine

Just subscribed to Apple TV + and loaded the channel on my Roku some shows are playing fine while others (including the Apple TV+ original series "The Morning Show" with Jennifer Aniston pop up with a "Video Not Available" error message, along with this: "There is a problem loading this video, if this continues check your internet connection," and two buttons: "OK," and "Try Again." There is obviously no internet connection problem because other Apple TV + videos, including other original series and movies, are playing fine.


4660X,

Posted on Jan 31, 2021 2:22 PM

Reply
1 reply

Feb 3, 2021 6:09 AM in response to CoasterFan21

Hi CoasterFan21,


Thanks for reaching out to the Apple Support Communities. We understand you're having issues with streaming shows in the Apple TV app on your Roku device, and we'd be happy to provide you with the best steps.


To start, let's give the steps listed in the following resource a try, and let us know if that helps: If you can't watch or stream movies and TV shows in the Apple TV app


We look forward to hearing back from you.


Have a great day!

some shows are showing "video not available" while others work fine

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