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"unable to download app" big sur notification

Lately, I've been getting mac app store notification reading:


UNABLE TO DOWNLOAD APP. "xxxxxxx" could not be installed. Please try again later.


The curious thing is, every time this pops up is for an iOS/iPadOS app that I've downloaded on a different device and therefore doesn't exist in the Mac App Store.


Is anyone else seeing the same thing?

MacBook Pro 15″, macOS 11.1

Posted on Feb 1, 2021 1:19 AM

Reply
7 replies

Feb 5, 2021 4:38 PM in response to Greg.edwards69

This confirms exactly what I am seeing. For me, the app is the Steelseries Nimbus Companion App.


This started last month and the notification would return every time the Mac was unlocked (i.e. many, many time a day). After a week, a second notification join it. Exactly the same except for the date/time shown. This eventually stopped (no idea why) but has come back today. I expect to see a second one join it next week.


One thing I have not tried yet is rebooting my Mac. There is an update to install, so I will try that now. It may delay the problem reappearing for a few days.


(As an aside, as it may be related, I have downloaded an Arcade app from the store and after the download completed, the Get button returned, not a Play button. The app will not launch.)

Feb 5, 2021 7:32 PM in response to Greg.edwards69

I have been getting this as well. My guess is that it's related to the ability of M1 macs to run iOS apps and App Store preferences.


I am running Big Sur on an Intel Macbook which does not support iOS apps


When I have the option App Store > Preferences > "Automatically download apps purchased on other devices" enabled and I purchase a new iOS app via the App Store on my phone, I get a few notifications on MacOS for a few different iOS apps stating they can't be downloaded. These are not necessarily for the app I've just purchased on iOS, I think any purchase simply triggers them again. I assume they are apps that have opted in to support being run on M1 macs.


When I have the option App Store > Preferences > "Automatically download apps purchased on other devices" disabled and I purchase a new app via iOS, I do not get notifications in MacOS.


Re-enabling this option, and purchasing a new app, I get the notifications again.


I imagine it's a bug that will be fixed at some point. In the meantime, the work around seems to be to disable that option (that's what I've done).


Note: I'm currently running MacOS 11.1, but looked through the 11.2 changelog and don't see mention of this particular issue so I suspect it's still present and Gary Makin's comment above I assume is related to updating to 11.2.



Feb 5, 2021 8:49 PM in response to psukhedelos

If I was going to suggest a reason for the problem, it would be exactly what you have described.


Unfortunately, turning off the option only impacts apps purchased afterwards. The existing notification continues to return, even after a reboot.


It is sad that such simple bugs are escaping into the wild. This should have been caught and fixed in beta testing.


Yes, I am on 11.2 now.

Feb 10, 2021 12:53 PM in response to Greg.edwards69

I have found something that makes as a difference.


I have been dismissing the notification with a swipe to the right. But, when I used the close button that appears over the top left corner, the notification does not come back when the screen is unlocked.


From its past behaviour, I expect the notification will eventually return but perhaps once a week, not many times a day.

"unable to download app" big sur notification

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