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Annafh4652 Author

Level 1

4 points

Cannot Update my 2012 Macbook Pro

So I have been using my macbook pro for a while now and had no issues, it was operating on high sierra and worked well. I did a factory reset because I wanted to clear all the files I no longer needed and now I can't update past Mountain lion. The update isn't in my update section and every time I try download it it either says my Apple Id hasn't been used with the app store and that I need to update my mac to use it (which is what ik trying to do) or that the download had a corrupt image. I have tried everything and its just not having it!

Posted on Feb 3, 2021 4:29 AM

Top-ranking reply

leroydouglas

Community+ 2024

Level 10

188,334 points

Posted on Feb 3, 2021 4:58 AM

Annafh4652 wrote:

So I have been using my macbook pro for a while now and had no issues, it was operating on high sierra and worked well. I did a factory reset because I wanted to clear all the files I no longer needed and now I can't update past Mountain lion. The update isn't in my update section and every time I try download it it either says my Apple Id hasn't been used with the app store and that I need to update my mac to use it (which is what ik trying to do) or that the download had a corrupt image. I have tried everything and its just not having it!

If you have issue— verify you are using the Safari browser to download/initiate the macOS links:

older macOS backed-up on the servers here:

https://support.apple.com/en-gb/HT211683

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