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Since updating to MacOS 11.2, MS Office 365 apps don't print text. Graphics in docs print fine, just no text. Printer is Canon MG7500 with latest driver. Printing worked fine with MacOS 11.1.
MacBook Pro 16″, macOS 11.2
Boot into Safe Mode by booting with the Shift key held down and check there to see if the problem persists. Reboot normally and test again.
NOTE: Safe Mode boot can take up to 10 minutes as it's doing the following;
• Verifies your startup disk and attempts to repair directory issues, if needed
• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)
• Prevents Startup Items and Login Items from opening automatically
• Disables user-installed fonts
• Deletes font caches, kernel cache, and other system cache files
The MG7500 is a series name and member printers in this family range from the MG7510 thru the MG7580. All are supported by Apple's built-in AirPrint on Big Sur, and none have Big Sur driver support from Canon.
Ensure that your Canon device is network-connected (wired/wireless) and powered.
In the System Preferences > Printers & Scanners panel, right-click on the MG7500 series device, and select Reset printing system… This will allow you to re-add the device, reselecting AirPrint as the driver.
Thanks to both of you for your input.
Still no luck. Booting in Safe mode didn't change anything. Then I reset the printing system, reinstalled the printer selecting Air Print in the Use block, but it still doesn't print the text.
It seems to affect only MS Office 365 for Mac. Other things such as emails print fine.
It turns out that the problem was the printer. I replaced the two black ink cartridges, neither of which was all the way empty, did a head cleaning, and the printer seems to be working normally again.
Thanks to both of you for your assistance. Apologies for having wasted your time
Ed
Durn inkjets… Good that you got this resolved.
MacOS 11.2 update kills printing text from MS Office 365 for Mac.
