You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Refund

Dear Apple support,

Hello. I would like to refund me because I purchase something and I did not take it and the Apple support rejected my request.

I made a purchase at 9th of February which also did not gave me what I wanted and you refund me correctly for my loss. After you make my request accepted(I took refund), I made a new purchase with the same thing, at 11th of February, in which one I also lost my money. I was waiting to take what I purchased for 24h but nothing happened and after that I contacted to you took my refund again.

I screen recorded the procedure of my purchase in the app, which clearly show us that the things which I purchased never was into my account, because all the previous times immediately credited in. I can email that video to you if you want.

I want a full refund!!! I spend 140€ in that game and only 2 times happened to have problem in my purchase ,which was 10,99€ for each time, and what I bought did not credit in that happened after the game update! I clearly don’t want to take money from Apple but at least support them who support you back!

Posted on Feb 16, 2021 4:29 AM

Top-ranking reply

askbarnabas

Level 10

103,921 points

Posted on Feb 16, 2021 7:49 AM

If you already were denied a refund there is nothing we as fellow users can do. This user tip I put together has more information and links - How to get a refund and how long it takes. - Apple Community

How to request a refund

Go to reportaproblem.apple.com.
Sign in with your Apple ID and password.
If you see the "Report" or "Report a Problem" button next to the item that you want to request a refund for, click it.
Follow the instructions on the page to choose the reason why you want a refund and submit your request.

If you can't request a refund on reportaproblem.apple.com

If the charge is pending, you canʼt request a refund yet. After the charge goes through, try to request a refund again.

If you have an unpaid order, you need to pay for that order before you request a refund. You might need to update your payment information.

View in context

Refund

Similar questions