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My account has been disabled in iTunes and app

My 90 year old mothers iPad is telling her that "her account has been disabled for iTunes and the app store" we tried powering off and on. deleting payment method and putting in a new one but nothing seems to help. Any suggestions would be appreciated!


Posted on Feb 18, 2021 11:15 AM

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Posted on Feb 18, 2021 11:21 AM

Contact Apple support. See the instructions in: https://support.apple.com/en-us/HT208856

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My account has been disabled in iTunes and app

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