Cannot play the video in my galery

Question

Cannot play the video in my galery

2 hours ago I can still play all the video I took by my phone. But now when it updated to new ios 14.4, I can’t play any of my video no more.

i am using iphone 12 promax.

Posted on Feb 22, 2021 12:44 AM

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Answer 1

MoonJ.

Community Specialist

Feb 23, 2021 4:06 PM in response to Thaotran2012vn

Hello, Taotran2012vn!

Thanks for reaching out to the Apple Support Communities! It looks like you're trying to play a video and see an error message about it not loading properly. You can start by following these steps to Restart your iPhone.

Does this happen with multiple videos? Does this happen in any other apps or only with the Photos app? Your answers can help us understand what might be going on.

If you are having issues with multiple videos in an app other than the Photos app, the steps inside this article might be helpful: If an app unexpectedly quits, stops responding, or won’t open

Take care!

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Answer 2

Feb 23, 2021 6:58 PM in response to MoonJ.

Hello,

Thanks for responding my question. It’s going well after I restart my phone, but it just happens sometimes that I can’t play any video in my photo album, ALL the videos. It’s said the same with the photo I took in my first question. When I use app to open video (like viva video), I have no problem.

Everything goes well everytime I restart my phone but it’s just so annoying!

I am using 12 promax ios 14.4.

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Cannot play the video in my galery

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