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Level 1

8 points

I’ve been trying to get a refund

Trying to get a refund from an app purchase that is not working the way I expected

iPhone XS

Posted on Feb 24, 2021 4:04 AM

Top-ranking reply

Level 10

103,861 points

Posted on Feb 24, 2021 6:04 AM

Have you already gone through these steps?

How to request a refund

Go to reportaproblem.apple.com.
Sign in with your Apple ID and password.
If you see the "Report" or "Report a Problem" button next to the item that you want to request a refund for, click it.
Follow the instructions on the page to choose the reason why you want a refund and submit your request.

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