You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I have an ipad air that needs to be unlocked.it belongs to work and I'm just trying to avoid a trip to the store to get it unlocked. A previous employee had the ipad, left the company and didn't leave his apple id or password to the ipad. i have the serial number and device ID
[Re-Titled by Moderator]
Hello Sunnysmom,
Apple can remove a lock if a person can provide sufficient evidence of valid ownership. Do this online here --> https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what constitutes proof. In the past this has been the receipt issued by an Apple Authorized dealer with the name of the first owner and a documented chain of ownership after that (so usually it has to be the first owner who does this, or a descendant with court issued documents). This is a new feature and some users have had problems getting it to work so keep that in mind (also let us know if you do get it to work so we know it does work for some!)
Hello Sunnysmom,
Apple can remove a lock if a person can provide sufficient evidence of valid ownership. Do this online here --> https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what constitutes proof. In the past this has been the receipt issued by an Apple Authorized dealer with the name of the first owner and a documented chain of ownership after that (so usually it has to be the first owner who does this, or a descendant with court issued documents). This is a new feature and some users have had problems getting it to work so keep that in mind (also let us know if you do get it to work so we know it does work for some!)
What you need is the original proof of purchase. Otherwise, Apple will not unlock it.
Unlock iPad Air from a former employee
