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I keep getting a popup because of an untrusted certificate euk-105680 and I can't get rid of it. My phone does not have any profiles so there is nothing under About - Certificate Trust to change. How do I stop these popups?
The full common name is euk-105680.eukservers.com issued by cPanel, inc. Certification Authority.
Side question, what even is this certificate? Thank you
Hello Stefan,
We would like to see how we can help you with your iPhone and this certificate pop-up.
Was the iPhone purchased used or new? If used, was it completely erased so when turned on by you for the first time the "Hello" screen was presented?
If you force restart the iPhone, does the issue return? Force restart iPhone
Before this started, was anything added to your iPhone, such as an app, or visiting a website for the first time?
If added a new app, check if it has any updates in the App Store:
How to manually update apps on your Apple device
You didn't mention if this certificate pops up from any particular action, or when using Safari. So, we've got some steps and information to start with:
About pop-up ads and windows in Safari
Clear the history and cookies from Safari on your iPhone, iPad, or iPod touch
If Safari can't open the page because too many redirects occurred, not exactly the same issue, but steps may help.
This article has info about trusted root certificates: List of available trusted root certificates in iOS 14, iPadOS 14, macOS 11, watchOS 7, and tvOS 14
Cheers!
Hello Stefan,
We would like to see how we can help you with your iPhone and this certificate pop-up.
Was the iPhone purchased used or new? If used, was it completely erased so when turned on by you for the first time the "Hello" screen was presented?
If you force restart the iPhone, does the issue return? Force restart iPhone
Before this started, was anything added to your iPhone, such as an app, or visiting a website for the first time?
If added a new app, check if it has any updates in the App Store:
How to manually update apps on your Apple device
You didn't mention if this certificate pops up from any particular action, or when using Safari. So, we've got some steps and information to start with:
About pop-up ads and windows in Safari
Clear the history and cookies from Safari on your iPhone, iPad, or iPod touch
If Safari can't open the page because too many redirects occurred, not exactly the same issue, but steps may help.
This article has info about trusted root certificates: List of available trusted root certificates in iOS 14, iPadOS 14, macOS 11, watchOS 7, and tvOS 14
Cheers!
Hi Sam,
I bought it brand new. Then did the usual transfer from my old iPhone X to the new one. It happens completely randomly. Mostly when I'm on the Home Screen. I thought of any new apps that I have downloaded but to be honest I don't download many apps so I tried to delete the ones I knew were recent but had no luck with that.
I did close both safari and chrome, all tabs but again no luck there. I thought it was the local Covid tracking, so I disabled that for a while but still had the popup come on. So at this point, I honestly have no idea what it is
Hello Stefan,
Thank you for getting back to us.
We know you mentioned this seems to happen more randomly, and it doesn't appear to be related to any applications you've installed. Some other possibilities this can be stemming from could be the type of network you're connecting to, or an email account setup on your device.
-When this alert pops up, can you take notice to the type of network you're connected to, please? Are you connecting your iPhone to cellular data, private Wi-Fi, VPN, public Wi-Fi, etc.? Connect iPhone to the internet. If you find this pop up occurs when connecting to one particular Wi-Fi network, perhaps try forgetting the network under Settings > Wi-Fi > tap the i > tap Forget This Network. Then, connect to it again to provide a fresh connection, if desired.
-Do you have any email accounts setup on your iPhone that could be related to, or connecting to, an euk server or cPanel, Inc.? Add an email account to your iPhone, iPad, or iPod touch. Navigate to Settings > Mail > Accounts. From there, you can tap on your email account(s), then tap the account name at the top of that next page to view more of the mail settings, such as the SMTP server, etc. If you find this is related to a specific email account, perhaps try deleting the account from your iPhone and adding it as new again.
Keep us posted on what you find.
Cheers!
Hi Chris,
Thank you for your response.
With the chrome app deleted and after a restart I still got the popup. I’ve been deleting apps I don’t use with the hope of stopping it and i have no have any success yet. The issue is I don’t know what is trying to make this connection. I will keep trying. Thank you all
Hello Stefan,
Thank you for that information. Go ahead and delete the Chrome app, restart the iPhone and let us know if the issue returns. Follow the steps in this link for help deleting an app: Learn how to delete apps on your iPhone, iPad, and iPod touch
Cheers!
Untrusted certificate popup on an unregulated iPhone 12 Pro Max
