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I got a new apple phone and it will not let me download anything.

iPhone 12, iOS 14

Posted on Feb 28, 2021 6:09 PM

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Question marked as Top-ranking reply

Posted on Feb 28, 2021 6:16 PM

What happens when you try? Error message(s)?


See the Apple Support article(s) below.


Apps won’t downloaded.       


App Store, iTunes Store, or other Apple services - If you can't connect


Some things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Backup - Restore your device from an iCloud or iTunes backup.      



3 replies
Question marked as Top-ranking reply

Feb 28, 2021 6:16 PM in response to sha212

What happens when you try? Error message(s)?


See the Apple Support article(s) below.


Apps won’t downloaded.       


App Store, iTunes Store, or other Apple services - If you can't connect


Some things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Backup - Restore your device from an iCloud or iTunes backup.      



Feb 28, 2021 6:30 PM in response to sha212

See if anything here helps.


How to Fix “Verification Required” for Apps Downloads on iPhone and iPad   


If necessary, contact iTunes Support for assistance. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call     


Billings and Subscriptions 


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.



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