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rifatk_117 Author

Level 1

4 points

Water damage

Hi, I had my iPhone 11 Battery Pro battery serviced at the apple store yesterday. I paid the fee and went home.

At home I spilled water on the device and the phone Face ID stopped working and then eventually started boot looping before turning off completely.

I took it back to the Apple Store who said it’s damaged by water and I have to pay for a new replacement and it is not covered.

I agree that water damage isn’t covered. But I’m convinced the seals used after servicing the battery is poor, adding to the fact that this phone is advertised as IP68 water resistant. I’m stuck with an expensive bill and the battery service was money down the drain. Is there anything else I can do?

I just feel strongly that this phone is advertised as water resistant and the store resealed it the day before.

iPhone 11 Pro, iOS 14

Posted on Mar 10, 2021 5:34 PM