You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

How do I reset my iPhone? Ive tried several times but it says to connect to iTunes and there isn't an iTunes anymore

How do I reset my iPhone? Ive tried several times but it says to connect to iTunes and there isn't an iTunes anymore

iPhone 6s Plus, iOS 14

Posted on Mar 11, 2021 5:13 PM

Reply
4 replies

Mar 11, 2021 5:36 PM in response to Daddy_Double

Hi try this or look under the iPhone support page by apple:

Method 1. (iDevice)

  1. Log into iCloud on your iCloud device.
  2. If your transferring the device follow step 3 to make it easier later on.
  3. Goto setting>iCloud>Find My>Find my iPad/iPhone And turn off find my.
  4. Open settings>General>Reset and press your reset option
  5. Follow the onscreen prompts

Method 2. (3rd Party Reset)

  1. Make sure you have the required items to complete this
  • Your idevice Pin/Password
  • Your Device ICloud account username/password
  • A lighting or type C cable (The device charging cable)
  • A Window or Mac laptop/PC

2.Plug your device into your pc/laptop and trust it on your idevice

3.On windows install iTunes from the windows store ONLY

4.Open iTunes on window or goto finder on your mac

5.Find your idevice

6.Press the restore button and follow the onscreen prompts


How do I reset my iPhone? Ive tried several times but it says to connect to iTunes and there isn't an iTunes anymore

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.