You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Raw2025 Author

Level 1

5 points

iPhone battery randomly shuts off then comes back with 0% battery.

My iPhone X randomly shuts off 3 - 5 minutes prior to using the phone. When it opens back up I have 0% left and then after 3 - 5 minutes it shuts off again and shows an apple logo, then boots back up again. I’ve seen a post about this but no one seems to have a solution. I think it’s either the software version which is 14.4.1 or the battery. But the battery health is 85%. And sometimes when I go to check, it says unable to determine battery health. 85% is the last thing I remember. Should I get a battery replacement?

Posted on Mar 13, 2021 6:44 AM

Top-ranking reply

Chris0107

Level 9

51,917 points

Posted on Mar 13, 2021 6:49 AM

sounds like the battery may need to be replaced

iPhone Battery Replacement - Official Apple Support

View in context

iPhone battery randomly shuts off then comes back with 0% battery.

Similar questions