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Level 1

9 points

Why can’t I install the new version

Why can’t I install the update on low iPad Air 3

Posted on Mar 16, 2021 12:21 PM

Top-ranking reply

Level 10

208,500 points

Posted on Mar 16, 2021 12:29 PM

If you're sure it is an iPad Air 3rd generation (supporting the current iPad OS 14.4.1) and you can't update it, see this support article:--> If your iPhone, iPad or iPod touch won’t update

If you get no help, try to update it using a computer running iTunes (PC) or iTunes/Finder (Mac).

If the issue persists, contact Apple Support using this link:--> Get Support

Regards

Giulio

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