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Printer in Use

I attempted to print using AirPrint with an HP Envy 6455 printer on my MacBook Pro. I'm running High Sierra 10.13.6. Wifi is working and the MacBook Pro recognizes the printer. I get a message "printer in use" but it isn't. There are no other print jobs in the queue and another computer in my household is able to print with no problems.


I deleted the printer and added it back but continue to have the problem. I'm not very tech savvy. Can anyone help?

MacBook

Posted on Mar 16, 2021 1:36 PM

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Question marked as Top-ranking reply

Posted on Mar 16, 2021 8:46 PM

You don't have Printer Sharing enabled somewhere do you?


Mac OS X: About the Reset Printing System feature ...


http://support.apple.com/kb/HT1341?viewlocale=en_US


In System Preferences>Fax & Print, Right click or Control+click on the Printers list Sidebar, choose Reset Printing System.

if you hold option and click the "-" tab it resets the printing system.


http://www.macosxhints.com/article.php?story=20031215144430486


Safe Boot from the HD, (holding Shift key down at bootup).

Any devices that previously appeared in your Printer List and Fax List will need to be added again after resetting the printing system.

Resetting the printing system in Mac OS X

  1. To use the Reset Printing System feature in Mac OS X, follow these steps:
  2. Choose System Preferences from the Apple menu.
  3. Choose Print & Fax from the View menu.
  4. Control-click on list of printers on the left side of the window, then choose "Reset printing system" from the contextual menu. If you don't see a list of printers, Control-click on the text "Click + to add a printer or fax" and select "Reset printing system..."   
  5. As an alternative, if you currently have one or more printers listed, you can Option-click the "-" (Remove printer) button.


http://support.apple.com/kb/ht1341

Reboot.

1 reply
Question marked as Top-ranking reply

Mar 16, 2021 8:46 PM in response to MelissaMcKnight

You don't have Printer Sharing enabled somewhere do you?


Mac OS X: About the Reset Printing System feature ...


http://support.apple.com/kb/HT1341?viewlocale=en_US


In System Preferences>Fax & Print, Right click or Control+click on the Printers list Sidebar, choose Reset Printing System.

if you hold option and click the "-" tab it resets the printing system.


http://www.macosxhints.com/article.php?story=20031215144430486


Safe Boot from the HD, (holding Shift key down at bootup).

Any devices that previously appeared in your Printer List and Fax List will need to be added again after resetting the printing system.

Resetting the printing system in Mac OS X

  1. To use the Reset Printing System feature in Mac OS X, follow these steps:
  2. Choose System Preferences from the Apple menu.
  3. Choose Print & Fax from the View menu.
  4. Control-click on list of printers on the left side of the window, then choose "Reset printing system" from the contextual menu. If you don't see a list of printers, Control-click on the text "Click + to add a printer or fax" and select "Reset printing system..."   
  5. As an alternative, if you currently have one or more printers listed, you can Option-click the "-" (Remove printer) button.


http://support.apple.com/kb/ht1341

Reboot.

Printer in Use

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