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Touch ID

Touch ID not working well on new MacBook Pro


MacBook Pro 13″, macOS 10.15

Posted on Mar 18, 2021 11:09 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 18, 2021 12:33 PM

Did it work previously?


System Preferences > Touch ID > Use Touch ID for:

Uncheck the box beside “Unlocking your Mac”.

Log out.

Log back in 

Check the box beside “Unlocking your Mac”.


If this doesn’t help, reset SMC  and then try performing the step posted above.

https://support.apple.com/en-us/HT201295



For info:

https://support.apple.com/guide/mac-help/touch-id-mchl16fbf90a/mac

https://support.apple.com/guide/mac-help/change-touch-id-preferences-on-mac-mchl319754b3/mac


If this is a brand new Mac, please contact Apple Support for complimentary support.

2 replies
Question marked as Top-ranking reply

Mar 18, 2021 12:33 PM in response to ciweaver

Did it work previously?


System Preferences > Touch ID > Use Touch ID for:

Uncheck the box beside “Unlocking your Mac”.

Log out.

Log back in 

Check the box beside “Unlocking your Mac”.


If this doesn’t help, reset SMC  and then try performing the step posted above.

https://support.apple.com/en-us/HT201295



For info:

https://support.apple.com/guide/mac-help/touch-id-mchl16fbf90a/mac

https://support.apple.com/guide/mac-help/change-touch-id-preferences-on-mac-mchl319754b3/mac


If this is a brand new Mac, please contact Apple Support for complimentary support.

Mar 20, 2021 8:26 AM in response to dominic23

This is a new MacBook Pro and I did contact Apple Support. What I was advised to do was to delete my first Touch ID set-up and re-set it up. That has worked for now. We did not uncheck and then check the "Unlocking your Mac" button at all. Thank you for answering, but I didn't want to wait and contacted Apple Support immediately after asking the question in this forum.

Touch ID

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