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forgot MacBook Air password

We have forgotten the password to my wife’s MacBook Air. How can I reset it? Can’t get past the opening screen.

MacBook Air 13″, macOS 10.14

Posted on Mar 28, 2021 5:13 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 29, 2021 4:26 AM

  Reset Password 


     Change or reset the password of a macOS user account

     https://support.apple.com/en-us/HT202860


       or


     Reset Password

     Reset Administrator / User Login Password from macOS Recovery  and create a new Keychain.

     macOS Sierra 10.12, macOS High Sierra 10.13 and later



Shut Down the computer.

Start the computer, then press and hold down command and R keys to start into recovery partition.

When you see the Apple logo and the progress bar, release the keys.

You have to press hard the Trackpad to register the click.

Select the “Language”, if not already.

Click the arrow button at the bottom.

Wait until  OS X Utilities window shows up.

Move the mouse pointer to the menubar at the very top of the screen, click "Utilities” and then select "Terminal"

from the dropdown.


Terminal window will appear.

Type in   resetpassword   and press enter on the keyboard.

Reset Password window will open showing all user names.

Quit Terminal.


Select the user.

Click the “Next” button at the bottom

Enter a new password, enter it again to verify, enter a hint and write down the password entered.

Click the “Next” button at the bottom.

Password reset confirmation message will appear.

Click the “Restart” button at the bottom.


Log in with the new password.


When Keychain dialog box appears, choose  “Create New Keychain”.

Section: Create New Keychain https://support.apple.com/en-us/HT202860

1 reply
Question marked as Top-ranking reply

Mar 29, 2021 4:26 AM in response to jaybird865

  Reset Password 


     Change or reset the password of a macOS user account

     https://support.apple.com/en-us/HT202860


       or


     Reset Password

     Reset Administrator / User Login Password from macOS Recovery  and create a new Keychain.

     macOS Sierra 10.12, macOS High Sierra 10.13 and later



Shut Down the computer.

Start the computer, then press and hold down command and R keys to start into recovery partition.

When you see the Apple logo and the progress bar, release the keys.

You have to press hard the Trackpad to register the click.

Select the “Language”, if not already.

Click the arrow button at the bottom.

Wait until  OS X Utilities window shows up.

Move the mouse pointer to the menubar at the very top of the screen, click "Utilities” and then select "Terminal"

from the dropdown.


Terminal window will appear.

Type in   resetpassword   and press enter on the keyboard.

Reset Password window will open showing all user names.

Quit Terminal.


Select the user.

Click the “Next” button at the bottom

Enter a new password, enter it again to verify, enter a hint and write down the password entered.

Click the “Next” button at the bottom.

Password reset confirmation message will appear.

Click the “Restart” button at the bottom.


Log in with the new password.


When Keychain dialog box appears, choose  “Create New Keychain”.

Section: Create New Keychain https://support.apple.com/en-us/HT202860

forgot MacBook Air password

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