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Mail erases content of messages when archived

I am on Mac OS Catalina 10.15.7, and for some time now, when I transfer a message from the Inbox Mail to one of my folders in the application, the content of the message vanishes!


What is going on? Is there a way to recover the content of these messages?


Thanks!

MacBook Pro 13″, macOS 10.15

Posted on Mar 30, 2021 9:10 AM

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Question marked as Top-ranking reply

Posted on Mar 30, 2021 10:55 AM

Try selecting the mailbox that it is now in and select Rebuild from the Mailbox menu.

Mail indexes emails into a database for display and searching. When you select one, it should go grab the content from the actual message file. If the index gets corrupt, it won't be able to find the original. Rebuilding might fix that problem.

4 replies
Question marked as Top-ranking reply

Mar 30, 2021 10:55 AM in response to AliasJP

Try selecting the mailbox that it is now in and select Rebuild from the Mailbox menu.

Mail indexes emails into a database for display and searching. When you select one, it should go grab the content from the actual message file. If the index gets corrupt, it won't be able to find the original. Rebuilding might fix that problem.

Mail erases content of messages when archived

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