image capture not working right in Big Sur

Hey there! Weird issue.

Is this the only program acting like this? (Not saving changes, or doing as instructed)?

That, to me sounds like a permissions issue, I guess if Image Capture is the only app doing this, a good test would be to set up a new admin user, just to see if you have the same results, can you try that?

Likewise, connecting a different iOS device, I think is another good test, just to see if Inage Capture does the same. I have seen issues on iOS affect the Mac OS, yet other iOS devices don’t.

I’d also say safe mode is a good test:

Start up your Mac in safe mode:

https://support.apple.com/guide/mac-help/start-up-your-mac-in-safe-mode-mh21245/mac

This may help to rule out file system issues and/or third party software conflicts. Let me know how it goes, happy to help if I’m able to!

Hey again! No worries, I get it.

So you’re saying similar behavior happens on different Mac’s with different iOS devices? And with different OS’?

Can you change the default app that launches when iOS devices are connected to see if a difference?:

If Image Capture doesn’t open when you connect a device to your Mac:

https://support.apple.com/guide/image-capture/image-capture-open-connect-a-device-imgcp1029/mac

You can change it to Photos or something else, just wondering if it’s an app setting, or particular app that’s being affected, thanks!

Hey again! No problem for me at all.

I was just thinking of a common denominator, since the same behavior happens on multiple Mac’s even multiple iOS devices. And no clear pattern in relation to the OS/iOS versions.

So was wondering if it’s a networking issue or setting. Or even an iPhone Setting or app, that you both have configured, or sync with.

This may not help, but with your phone, could you try first, resetting the Privacy and Location Settings on your phone, (After disconnecting it from your Mac):

https://support.apple.com/guide/iphone/return-iphone-settings-to-their-defaults-iphea1c2fe48/ios

Then re-connect it again, open Finder and select “Trust” again, then test with Image Capture again?

Resetting All Settings maybe another valid step.

However if you think it’s solely related to the Mac, (I’ve seen both scenarios several times), I would clear out your Mac’s Cache:

Open Finder.

While holding Option on the keyboard, click Go > Library.

Open Caches.

Delete the contents.

Restart.

Test.

In fact, I may even try that one before resetting the settings on iOS.

I’d give those a shot if you haven’t given up yet, they only take a few minutes, likewise, we’re you able to test in a new user?

Hope there’s a quick fix somewhere here, best of luck, you can always contact Apple Care by phone though also, (One of the few companies that offer actual human phone support), they can also guide you to the right place if need be. Let me know how it goes, I’ve been there, good luck!

No worries, best of luck, hope all works itself out.