Software update

What year and model iPad do you have/own?

The “A” model number can be found on aluminium back of your iPad in small print

right under the larger bold print “iPad”.

What iOS/iPadOS version is this iPad, currently, running?

What is the rated, internal data storage space/capacity of your iPad model and how much of this free, internal data storage capacity is left inside of your iPad model?

Please answer all questions asked.

Settings / General / Software Update

On what iPad model? What iOS/iPadOS version is currently running on it?

How are you trying to update it, wirelessly or via computer? What error message are you getting when you try?