You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Forgot both Apple ID Password & Recovery Key!

My son's Mother has locked herself out of her iPhone and is saying she doesn't know her 28 character recovery key. Is there any way to regain access to her account?

iPhone XR

Posted on Apr 25, 2021 8:29 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 25, 2021 8:34 AM

If she has 2 Factor Authentication enabled, she can use Account Recovery. The Recovery Process is an automated process and the length of time it takes can vary a lot. Apple ID Support can only answer her questions. They can't intervene in or speed up the process. The article below has some suggestions to shorten the the time the process takes.


Apple ID - Recover your Apple ID with two-factor authentication account recovery.   

3 replies
Question marked as Top-ranking reply

Apr 25, 2021 8:34 AM in response to HoweyThen

If she has 2 Factor Authentication enabled, she can use Account Recovery. The Recovery Process is an automated process and the length of time it takes can vary a lot. Apple ID Support can only answer her questions. They can't intervene in or speed up the process. The article below has some suggestions to shorten the the time the process takes.


Apple ID - Recover your Apple ID with two-factor authentication account recovery.   

Forgot both Apple ID Password & Recovery Key!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.