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Face ID not working

Not really sure what to try at this point. My Face ID isn’t working. Every time I try to reset it, it either doesn’t work or tells me that Face ID is unavailable. I’ve tried force restarting my phone, updating it out of the current IOS, and it still won’t work. when I try it keeps telling me to “move my iPhone lower.” Not really sure what I’m doing wrong that it won’t work.

iPhone 11 Pro Max, iOS 14

Posted on Apr 27, 2021 9:54 AM

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Question marked as Top-ranking reply

Posted on Apr 27, 2021 10:19 AM

marah20 wrote:

Not really sure what to try at this point. My Face ID isn’t working. Every time I try to reset it, it either doesn’t work or tells me that Face ID is unavailable. I’ve tried force restarting my phone, updating it out of the current IOS, and it still won’t work. when I try it keeps telling me to “move my iPhone lower.” Not really sure what I’m doing wrong that it won’t work.

See section 8 If Face ID isn't working on your iPhone or iPad Pro - Apple Support

1 reply
Question marked as Top-ranking reply

Apr 27, 2021 10:19 AM in response to marah20

marah20 wrote:

Not really sure what to try at this point. My Face ID isn’t working. Every time I try to reset it, it either doesn’t work or tells me that Face ID is unavailable. I’ve tried force restarting my phone, updating it out of the current IOS, and it still won’t work. when I try it keeps telling me to “move my iPhone lower.” Not really sure what I’m doing wrong that it won’t work.

See section 8 If Face ID isn't working on your iPhone or iPad Pro - Apple Support

Face ID not working

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