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alexfaris Author

Level 1

23 points

Peripherals no longer work through Elgato Thunderbolt hub after most recent MacOS update

After the most recent update lost my sound bar and web cam, both were connected via USB to an Elgato Thunderbolt hub. External display still works fine, network cable connection works fine, but not USB stuff. The hub is connected to an MBP late-2015 via Thunderbolt cable. Plugged the sound bar and cam into a USB 3 hub, plugged into the MBP via USB — work fine now. Is there a compatibility issue or some other problem working with USB devices via Thunderbolt? Didn't even detect the devices after the update.

MacBook Pro 15″, macOS 11.3

Posted on Apr 29, 2021 9:55 AM

Top-ranking reply

Leanne_68

Community Specialist

Posted on Apr 30, 2021 2:53 PM

Hello alexfaris,

We understand that your Elgato Thunderbolt hub isn't working properly after the update. We'd recommend checking to see if there are any updates to it. If that does not resolve your concerns, we'd recommend contacting them for assistance.

Thunderbolt Dock Support | elgato.com

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Peripherals no longer work through Elgato Thunderbolt hub after most recent MacOS update

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