HomePod Mini doesn't run my shortcuts

Question

Level 1

8 points

HomePod Mini doesn't run my shortcuts

The title is pretty straightforward. The HomePod Mini doesn't recognise my shortcuts and Siri answers saying "I'm not sure I understand" every time I ask it to run a shortcut.

Here are the things I tried/did with no luck:

Factory reset HomePod
Restart iPhone
Restart HomePod
Restart router
Remove and re-add shortcuts
Sign-out and sign-in from iCloud in iPhone
Sign-out and sign-in from iCloud in HomePod

Nothing worked.

HomePod in 14.5.

iPhone in 14.5.

HomePod mini, 14

Posted on Apr 30, 2021 11:03 AM

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Answer 1

Eric--F

Community Specialist

May 1, 2021 2:46 PM in response to lucas.beier

Hello lucas.beier,

Thanks for reaching out to Apple Support Communities! We will be happy to get you pointed in the right direction for those shortcuts on your HomePod Mini.

It sounds like you've done some great troubleshooting steps so far. Just to confirm are all devices logged into the same Apple ID?

If so, then let's get you with Apple Support. Contact Apple for support and service

Cheers!

Reply

Answer 2

lucas.beier Author

Level 1

8 points

May 1, 2021 2:56 PM in response to Eric--F

Hi Eric,

Yes, the HomePod is logged to my account.

In the Primary User setting page I can see my email in the "HomePod Account". I even tried to force using my personal account when HomePod doesn't recognize my voice, but it keeps changing back to the other account.

The device is already packed to be sent back. Unless you can provide me some solution right away, I will be sending it back in 3 days.

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Answer 3

Chris_C1

Community Specialist

May 3, 2021 7:11 AM in response to lucas.beier

Thanks for reaching back out lucas.beier,

Let's get this looked at closer for you. Please contact Apple Support.

Contact Apple for support and service

Cheers!

Reply

HomePod Mini doesn't run my shortcuts

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