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User profile for user: doobrydoodah
doobrydoodah Author
User level: Level 1
4 points

Very slow MacBook Air 2019, apps crashing, beachballs, one drive and powerpoint issues

There are so many issues and it's difficult to tell if they're related or not. At one point, Kaspersky was installed but this has long been removed. I've heard that it's a hard one to completely purge, so perhaps remnants of it could be lurking in the shadows? The solution to almost every issue currently, is to restart and wait for it to reoccur. Sometimes, shutting down actually restarts the machine. Trying to be detailed, but there are so many issues that may or may not be related. Thank you for your time!

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MacBook Air 13″, macOS 11.3

Posted on May 5, 2021 3:31 PM

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User profile for user: Axel Foley
Axel Foley
User level: Level 10
149,220 points

Posted on May 6, 2021 12:00 AM

You may have performed some or all of the troubleshooting tasks listed below. Double Check the ones that you may have missed and perform them one at a time.

  1. Reset SMC by following the directions applicable to your MacBook here ➔ How to Reset SMC. If that does not solve things then-
  2. Reset NVRAM/PRAM by following the directions applicable to your MacBook here ➔ How to Reset NVRAM/PRAM. If that does not solve things then-
  3. Enter ➔ Safe Mode and see if the issue still exists in Safe mode. Log out of Safe Mode and then reboot computer. If that does not solve things then-
  4. Finally if none of the above works then you can enter ➔ macOS Recovery Mode and reinstall the macOS and see if that solves it.


Axel F.

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User profile for user: Axel Foley
Axel Foley
User level: Level 10
149,220 points

May 6, 2021 12:00 AM in response to doobrydoodah

You may have performed some or all of the troubleshooting tasks listed below. Double Check the ones that you may have missed and perform them one at a time.

  1. Reset SMC by following the directions applicable to your MacBook here ➔ How to Reset SMC. If that does not solve things then-
  2. Reset NVRAM/PRAM by following the directions applicable to your MacBook here ➔ How to Reset NVRAM/PRAM. If that does not solve things then-
  3. Enter ➔ Safe Mode and see if the issue still exists in Safe mode. Log out of Safe Mode and then reboot computer. If that does not solve things then-
  4. Finally if none of the above works then you can enter ➔ macOS Recovery Mode and reinstall the macOS and see if that solves it.


Axel F.

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Very slow MacBook Air 2019, apps crashing, beachballs, one drive and powerpoint issues

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