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“Unable to validate account” at appleID sign in

I keep getting the “Unable to validate account” whenever I try to sign in with my Apple ID on my iPhone XR. On the iPad it works just fine…


iPhone XR

Posted on May 8, 2021 8:46 PM

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Question marked as Top-ranking reply

Posted on May 8, 2021 8:50 PM

Some things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      

6 replies

May 8, 2021 10:20 PM in response to MicheleL39

You can reset the network setting of your IPhone (Go to Settings > General > Reset > Reset Network Settings > reboot your IPhone). Otherwise, you may try to turn off SSL to see if it works (go to Settings > Mail > Account > Exchange account > Account > Advanced > turn off use SSL).

I also had this problem and I realized the time and date on my phone were wrong. Once I updated the time and date correctly all verification worked. Make sure your location services are turned on and your time zone is set to automatic.


Hope this helps. Do let me know if it works. Thanks

“Unable to validate account” at appleID sign in

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