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User profile for user: Carol0316
Carol0316 Author
User level: Level 1
8 points

iPad wont unlock

My iPad Pro 12.9 3rd Generation wont swipe up to unlock even though it is charged. What can I do to resolve this problem? I have already tried pressing the top button down while also pressing in the UP Button to get it to restart to no avail.

iPad Pro, iPadOS 14

Posted on May 10, 2021 2:51 AM

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User profile for user: ProustGiulio
ProustGiulio
User level: Level 10
208,596 points

Posted on May 10, 2021 2:55 AM

Use the correct gestures to force restart your iPad:

  • On an iPad with a Home button: Press and hold the top (power) button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top (power) button. Only when the Apple logo appears (it might take 20-40 seconds), release that button (ignore all other screens that might appear).


If the issue persists, contact Apple Support, using this link:--> Get Support

Regards

Giulio

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User profile for user: ProustGiulio
ProustGiulio
User level: Level 10
208,596 points

May 10, 2021 2:55 AM in response to Carol0316

Use the correct gestures to force restart your iPad:

  • On an iPad with a Home button: Press and hold the top (power) button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top (power) button. Only when the Apple logo appears (it might take 20-40 seconds), release that button (ignore all other screens that might appear).


If the issue persists, contact Apple Support, using this link:--> Get Support

Regards

Giulio

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iPad wont unlock

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