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Black Touch Bar

The Touch Bar of my Mac m1 is black, I cannot touch it with the Touch Bar.

MacBook Pro 13″, macOS 11.3

Posted on May 13, 2021 4:39 AM

Reply
Question marked as Top-ranking reply

Posted on May 13, 2021 7:19 AM

stephiekmtam21 wrote:

The Touch Bar of my Mac m1 is black, I cannot touch it with the Touch Bar.


If Safe Boot and a restart does not resolve your issue I would suspect a hardware issue:


SafeBoot https://support.apple.com/en-us/HT201262



Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)


Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232




Learn how to get your Mac fixed and how much it will cost.

https://support.apple.com/mac/repair/service


Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095



2 replies
Question marked as Top-ranking reply

May 13, 2021 7:19 AM in response to stephiekmtam21

stephiekmtam21 wrote:

The Touch Bar of my Mac m1 is black, I cannot touch it with the Touch Bar.


If Safe Boot and a restart does not resolve your issue I would suspect a hardware issue:


SafeBoot https://support.apple.com/en-us/HT201262



Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)


Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232




Learn how to get your Mac fixed and how much it will cost.

https://support.apple.com/mac/repair/service


Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095



Black Touch Bar

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