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S1eq Author

Level 1

4 points

Lost password

Hello. Before text, sorry for my english.

The situation: I had iPhone 5 many years ago. After me, my niece used it, she was about 9-10 years. She (maybe with her mother’s help) made her own apple account, and now, when I get the phone back, she forgot the password because she didnt use it too much to remember important information, and now I cant exit iCloud and other services.

Can u help me with it? I have only her email on screen, and the box from device to show u I didnt steal it :D

iPhone 5

Posted on May 15, 2021 9:14 AM

Top-ranking reply

Eric Root

Level 10

684,615 points

Posted on May 15, 2021 9:27 AM

If she forgot the Apple ID password, enter the Apple (iCloud) ID, and click Forgot Password. See if she can get a Rescue or Notification email option if necessary.

Apple ID - Manage

Apple ID – Forgot Password

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Lost password

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