The Files app cannot use cloud storage “Unknown error”. On OneDrive, Dropbox and google drive

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Level 1

8 points

The Files app cannot use cloud storage “Unknown error”. On OneDrive, Dropbox and google drive

What ever I do, I cannot access cloud storage via the files app. Google Drive, DropBox and OneDrive (Private and business) work as apps, but via the files app I only get “Unknown error”.

I tried reinstalling the apps, Made sure there are less than 50 files in every directory, Even an empty google drive will not work.

No matter what I do, restarting iPad, Reinstalling apps. Nothing works.

IPad Pro 11” 2020, iOS 14.4.2, model A2230.

iPad Pro, iPadOS 14

Posted on May 18, 2021 6:17 AM

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Answer 1

WilcoUtrecht Author

Level 1

8 points

May 18, 2021 9:12 AM in response to LotusPilot

Thanks, I generally look regularly for updates, did not do that for over three weeks apparently.

Despite autoupdate being on, I got no signal a newer version was available.

but your pointer helped for all cloud storage solutions mentioned

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Answer 2

May 18, 2021 7:11 AM in response to WilcoUtrecht

As a first step, you should update your iPad from iPadOS 14.4.2 to the most recent version of iPadOS - this being iPadOS 14.5.1.

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The Files app cannot use cloud storage “Unknown error”. On OneDrive, Dropbox and google drive

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