emails received garbled

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Level 1

15 points

emails received garbled

emails received on my iMac are often garbled, show no sender, and with attachments missing. The same emails passed via my iPhone to my iMac are shown correctly.

iMac 21.5″, macOS 10.14

Posted on May 26, 2021 2:21 PM

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Answer 1

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BDAqua

Level 10

245,483 points

May 26, 2021 5:41 PM in response to FreshfordRog

Start with this my friend...

Safe Boot, (holding Shift key down at startup), does the problem occur in Safe Mode? Could take 10 minutes.

Safe mode attempts to repair Disks & clears lots of caches & loads safe Drivers, & prevents loading of 3rd party extensions, so if Safe Mode works try again in regular boot.

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Answer 2

BDAqua

Level 10

245,483 points

Jun 4, 2021 2:49 PM in response to FreshfordRog

Wo, I never heard of that, maybe your copy is infected???

See if you have unknown Profiles.

To remove a configuration profile in macOS:

From the Apple menu, select System Preferences....
From the View menu in System Preferences, select Profiles.Note:
Profiles won't be visible until you have at least one profile installed.
Select the profile you want to remove, and then press the - (minus) button. Click Remove to remove the profile.

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Answer 3

FreshfordRog Author

Level 1

15 points

May 28, 2021 1:44 AM in response to FreshfordRog

Thank you BDAqua for that. I have started in safe mode, and initially the "usual suspects" are appearing correctly, with one exception. I need to see the effect on more emails, which will take a few days (as I am retired I don't get large numbers!), before restating normally to see if there is an improvement.

Cheers

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Answer 4

FreshfordRog Author

Level 1

15 points

Jun 3, 2021 12:52 PM in response to BDAqua

Hi BDAqua. I have been running for several days now after a normal re-boot. So far the types of email which previously arrived garbled & with "no address" are received without problems. Fingers crossed! Thank you for your help.

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Answer 5

FreshfordRog Author

Level 1

15 points

Jun 4, 2021 1:05 PM in response to BDAqua

BDAqua. My earlier relief was somewhat premature, as the garbled emails started appearing once I restarted my Family History research. However, I had only run a couple of programs, and realized things bagan again after I started up my Chrome browser. So I shut this down, rebuilt the Mail inbox, which downloaded the "problem" emails from the server, and all worked fine! Presumably there is some sort of Mail clash with the Chrome browser. What do you think?

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Answer 6

FreshfordRog Author

Level 1

15 points

Jun 8, 2021 9:38 AM in response to FreshfordRog

I have looked at the View menu in System Preferences but no profiles are showing. I have Norton 360 installed, which has not picked up any issues - am running a full scan just in case. Work round is not to run both Mail and Chrome at the same time!

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