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User profile for user: lwphinney
lwphinney Author
User level: Level 1
11 points

Apple TV keeps losing internet, even on an Ethernet cable

My Apple TV 4k is hooked to my router via an Ethernet cable. It keeps telling me I have no internet connection but my WiFi is working on all my other devices. I move the Ethernet cable to another port and that sometimes works, for a few days. I have already replaced the Ethernet cable. Sometimes it works if I restart the router and restart my Apple TV and then two days later it says no internet!!! I connected the Apple TV via WiFi and that worked for a few days, then no internet message again. HELP!

Posted on Jun 1, 2021 4:50 PM

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User profile for user: rkaufmann87
rkaufmann87
User level: Level 10
143,320 points

Posted on Jun 1, 2021 4:59 PM

Please do the following:


1.     Restart Modem.

2.     Restart Router

3.     Unplug Apple TV from Power for 2-3 minutes – re-plug in and retest. 

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Apple TV keeps losing internet, even on an Ethernet cable

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