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How to cancel a subscription and get a refund?

I need my money back for HBO plus because I just paid it last week and you charged me again so I am canseling it


[Re-Titled by Moderator]

Posted on Jun 9, 2021 3:13 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 9, 2021 3:39 PM

If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement - https://support.apple.com/HT201382 --> "If you think you're being billed twice for the same item, it might be a payment authorization hold (https://support.apple.com/HT201292) and not an actual charge. The charge will disappear after your purchase clears."


If applicable ask family members about purchases made under Family Sharing which might be charged to the organizer's card but will not appear under the organizer's purchase history. The emailed receipt you receive for the item will show the Apple ID of the purchaser but details will have to be viewed from the purchaser's account.


Request a refund for an App Store or iTunes Store purchase - https://support.apple.com/HT204084


Click here to Report a Problem or ask for a refund --> https://reportaproblem.apple.com/?s=6


For subscriptions see https://support.apple.com/HT202039


and


Get help with subscriptions not billed through Apple - https://support.apple.com/HT207865

1 reply
Question marked as Top-ranking reply

Jun 9, 2021 3:39 PM in response to Rustypuff

If you see ‘itunes.com/bill‘ or an unfamiliar charge on your bank, credit card, or debit statement - https://support.apple.com/HT201382 --> "If you think you're being billed twice for the same item, it might be a payment authorization hold (https://support.apple.com/HT201292) and not an actual charge. The charge will disappear after your purchase clears."


If applicable ask family members about purchases made under Family Sharing which might be charged to the organizer's card but will not appear under the organizer's purchase history. The emailed receipt you receive for the item will show the Apple ID of the purchaser but details will have to be viewed from the purchaser's account.


Request a refund for an App Store or iTunes Store purchase - https://support.apple.com/HT204084


Click here to Report a Problem or ask for a refund --> https://reportaproblem.apple.com/?s=6


For subscriptions see https://support.apple.com/HT202039


and


Get help with subscriptions not billed through Apple - https://support.apple.com/HT207865

How to cancel a subscription and get a refund?

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