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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I bought Apple Pencil 2 and iPad Air together which I received yesterday. Unfortunately Apple Pencil is not working properly. It is getting charged and connected. But when I am trying to write it is not able to write properly it is breaking plus even on touch it is not working properly. It feels like sensitivity is very low. These are my first apple products. Don’t know what is wrong.
iPad Air, iPadOS 14
Your purchases may be defective in some way.
Sorry.
If purchased from Apple, you have 14 days to return these products for any reason.
Search online to locate and call contact your nearest, “local” Apple Store location to try/attempt to make an appointment to get your iPad and Apple Pencil replaced with another set of devices.
OR, failing that,
Contact Apple support via the contact support link located at the upper right hand corner of every Webpage of these Apple support communities.
Use the Hardware Repair, Device Performance and Connectivity support categories.
OR
by installing and using the Apple Support app found in the iOS App Store.
Tap the iOS App Store link below.
https://apps.apple.com/us/app/apple-support/id1130498044
OR
Call contact Apple via the support numbers found in the link below.
Contact - How to Contact Us - Apple
Tap the link below.
https://www.apple.com/contact/
Best of Luck to You!
Your purchases may be defective in some way.
Sorry.
If purchased from Apple, you have 14 days to return these products for any reason.
Search online to locate and call contact your nearest, “local” Apple Store location to try/attempt to make an appointment to get your iPad and Apple Pencil replaced with another set of devices.
OR, failing that,
Contact Apple support via the contact support link located at the upper right hand corner of every Webpage of these Apple support communities.
Use the Hardware Repair, Device Performance and Connectivity support categories.
OR
by installing and using the Apple Support app found in the iOS App Store.
Tap the iOS App Store link below.
https://apps.apple.com/us/app/apple-support/id1130498044
OR
Call contact Apple via the support numbers found in the link below.
Contact - How to Contact Us - Apple
Tap the link below.
https://www.apple.com/contact/
Best of Luck to You!
New Apple Pencil 2 is not working properly on iPad Air 4 . It’s breaking.
