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I have been waiting for the last 3 months for my MacBook Pro to get repaired. I have invested in apple care plus, so want onsite repair but even for many following up nothing is happening.
I frustrated don't know what to do?
Can I conclude that Apple doesn't care much about Indian customer?
Details are as follows:-
Serial Number: FV***05F
Purchase Date: 22-02-2021
[Personal Information Edited by Moderator]
If you will read all of the terms (the little # 3 link) - it states to read the following for the complete terms:
https://www.apple.com/in/legal/sales-support/applecare/applecareplus/in/mac/
which states exactly what I said in my last post.
As an aside, arguing your point here is not helpful to you. You are arguing legal terms with other users which is not productive. You need to deal with Apple.
If you will read all of the terms (the little # 3 link) - it states to read the following for the complete terms:
https://www.apple.com/in/legal/sales-support/applecare/applecareplus/in/mac/
which states exactly what I said in my last post.
As an aside, arguing your point here is not helpful to you. You are arguing legal terms with other users which is not productive. You need to deal with Apple.
I referred below link when purchased apple care plus which clearly mention that apple are plus is for onsite :-https://www.apple.com/in/support/products/mac/
See below:-
Because Apple designs the computer, the operating system and many applications, Mac is a truly integrated system. And only AppleCare+ gives you one-stop service and support from Apple experts, so most issues can be resolved in a single call.2
gagan223 wrote:
I have been waiting for the last 3 months for my MacBook Pro to get repaired. I have invested in apple care plus, so want onsite repair but even for many following up nothing is happening.
I frustrated don't know what to do?
Can I conclude that Apple doesn't care much about Indian customer?
Details are as follows:-
Serial Number: <MacBook Pro 13-Inch "M1" 8-Core 3.2 (2020) 3.2 GHz Apple M1>
Purchase Date: 22-02-2021
Case:101372305982
https://discussions.apple.com/content/attachment/dcdcf74c-6d88-4ac0-a292-fdfa1d8f7b32
This is a user to user support forum....
Apple Repair and Repair Status Check - Official Apple Support
https://support.apple.com/repair
or call AppleCare Support at 1-800-APLCARE (800-275-2273)
gagan223 wrote:
I contacted them many times but unfortunately didn't get help from them.
“Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online.” Start a service request
It was before for MacBook as well also and customer support accepted this many times.
Why this policy is changed now in current panpandemic(covid 19 issue)? Strange
Also due to current pandemic( covid) all nearest service centers are closed.
These terms have been in every Applecare agreement I have read for many years:
b) Onsite service. Onsite service is available for many desktop computers (and many portable computers in Canada) as well as for the Apple-branded display if the location of the Covered Equipment is within 50 miles (80 kilometers) radius of an Apple Authorized Onsite Service Provider.
These are from the US terms.
I contacted them many times but unfortunately didn't get help from them.
Just as additional information about Applecare + : as far as I know, on site service is only available for desktop computers. Laptops are easily carried to a store or service center.
MacBook Pro not get repaired for the last 3 months
