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User profile for user: Breanna-
Breanna- Author
User level: Level 1
4 points

What if I no longer have access to my old number?

I want to add my Apple ID to my other iPhone but I don’t have access to the number I used anymore

iPhone 7 Plus, iOS 14

Posted on Jun 19, 2021 8:21 AM

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User profile for user: MrHoffman
MrHoffman
Community+ 2024
User level: Level 10
126,217 points

Posted on Jun 19, 2021 8:23 AM

Links for when you can’t get past two-factor authentication with your existing “trusted” list:

How to use account recovery when you can’t reset your Apple ID password - Apple Support

Contact Apple for help with Apple ID account security - Apple Support


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User profile for user: Eric Root
Eric Root
User level: Level 10
684,615 points

Jun 19, 2021 11:44 AM in response to Breanna-

See if anything here helps.  If necessary, you can use account recovery as explained in the link at bottom of the article.


Verification code - how to get one and sign in with two-factor authentication.   


If you can get a code, and sign into your Apple ID, you need to change/add the number on your Apple ID. You may have to add the new number before you can remove the old number. After the change, allow up to 24 hours for the change to sync. Before trying to make the change, sign out of Messages/FaceTime on all devices/computers.


Apple ID - Manage      

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What if I no longer have access to my old number?

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