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I am unable to use my email on my phone. I keep getting a message that my username or password is incorrect?

How can I access my email on my phone when it keeps giving me a message that my username or password is incorrect?

iPhone 6s, iOS 10

Posted on Jun 20, 2021 9:39 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 20, 2021 10:23 PM

ndira1971 Said:

"How can I access my email on my phone when it keeps giving me a message that my username or password is incorrect?"

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Use a New App Password:

Do you use an App Password? If so, try a new App Password. Sometime changes (i.e. updates) are made to the Mac, and then mail server syncing becomes an issue (which is what a new App Password it intended for). See how AOL Uses it: As an example, here is how AOL uses an app password. You may need to use an app password. Go Here: Create and Manage Third-Party App Passwords - AOL Help


5 replies
Question marked as Top-ranking reply

Jun 20, 2021 10:23 PM in response to Indira1971

ndira1971 Said:

"How can I access my email on my phone when it keeps giving me a message that my username or password is incorrect?"

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Use a New App Password:

Do you use an App Password? If so, try a new App Password. Sometime changes (i.e. updates) are made to the Mac, and then mail server syncing becomes an issue (which is what a new App Password it intended for). See how AOL Uses it: As an example, here is how AOL uses an app password. You may need to use an app password. Go Here: Create and Manage Third-Party App Passwords - AOL Help


Jul 12, 2021 6:46 PM in response to mjordan

mjordan Said:

"I have the same question, but this answer doesn’t help me at all. I need to be able to send mail. I have not changed anything, and could send mail before I went to bed last night. But this morning, I’m getting the error message that either my ID or password is incorrect. What is this and how do I fix it?"

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Account:

Remove the eMail account, and then add it back. All needs to resync cleanly.

Jul 12, 2021 7:00 PM in response to Want_to_keep_my_Mac_working

Want_to_keep_my_Mac_working Said:

"I have the same problem and can't get AOL email on my iPhone now. Also, my mac"

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Ask AOL:

Contact the eMail provider (AOL) and ask what has happened. If you have installed some updates, then it may need to resync, and AOL has yet to do their part in this. Start Here: https://help.aol.com/contact

I am unable to use my email on my phone. I keep getting a message that my username or password is incorrect?

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