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Cannot Reset Security Questions

We don’t have sufficient information to reset your security questions.

Posted on Jun 27, 2021 7:57 PM

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4 replies

Jun 28, 2021 1:35 PM in response to geokwiew_chua

As posted above, contact Apple ID Support for assistance.  See the Apple Support articles below for contact information.  


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn’t always load)  


Get Support          Work through the screens to get a chat option. You may have to pick a slightly different problem.


Apple Support schedule phone call


If necessary, try Twitter


https://twitter.com/AppleSupport.          


From the Apple Support article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID - Apple Support.      


Based on multiple posts I have read, they will not help you recover the answers to your security questions.



Jul 4, 2021 4:17 AM in response to Eric Root

Some hacker tried to do an account reset on me.. so I thought I would try resetting my account.. and ran into this ridiculous situation.

I don't own any Apple devices any more and I haven't for years.

My first job was programming Apple computers on the Power PC platform - I see nothing has changed.


My experiences as a programmer on Apple, and as a user of their devices, is precisely why many years ago I permanently dumped Apple both professionally and personally.


If you are reading this and are forever locked out of your account, it might be a good idea to do the same.


The fun with Apple stops the moment the marketing ends. I see the endless queues in front of their stores every weekend - all for tech support, and all for a fee.


You ask yourself why..


Cannot Reset Security Questions

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