You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Mouse is connected and charged and turned on, but does not control the cursor.
Apple support suggests checking the Bluetooth connection, but idk how to do that without being able to love the cursor!
What might have caused my mouse to stop working and how can I try to fix it!
thank you!
iMac Line (2012 and Later)
Have you tried restarting the computer? These Bluetooth Advanced settings are normally defaulted on, and will bring up the Bluetooth Setup Assistant if the computer is started (restarted) and no mouse is detected:
To force your computer to shut down, hold the power button down until the computer shuts off. Pause a few moments, then press the power button again to start up the computer. You will lose any unsaved work cycling the computer in this way.
MtD
Have you tried restarting the computer? These Bluetooth Advanced settings are normally defaulted on, and will bring up the Bluetooth Setup Assistant if the computer is started (restarted) and no mouse is detected:
To force your computer to shut down, hold the power button down until the computer shuts off. Pause a few moments, then press the power button again to start up the computer. You will lose any unsaved work cycling the computer in this way.
MtD
When you replaced the batteries. did you place them in the correct orientation:
From: https://support.apple.com/guide/mac-help/change-magic-mouse-batteries-mh29201/mac
MtD
It is always a good idea to have a USB powered keyboard and mouse on-hand so you can troubleshoot Bluetooth issues. Any inexpensive USB keyboard will work just fine.
My mouse doesn't work. Have replaced the batteries - no green light. This has nothing to do with bluetooth. Computer is searching but it can't find the mouse because the mouse won't turn on.
If my mouse is not working, how can I check that the Bluetooth is on? I can’t navigate and click on anything without a working mouse!!!!
