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I don’t understand how could someone turn off my find my iphone without my password

Hello. My phone was stolen on Saturday and i had been monitoring the locations where the thief was turning it on but now it appears with the find my iPhone off . I don’t understand how they could remove the phone from my find my iPhone without my passcode or iCloud password. This person stole my phone on the street so it was a random unknown person. I had even marked it lost. I’m so frustrated and confused

iPhone 11 Pro Max, iOS 14

Posted on Jun 29, 2021 4:00 PM

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Question marked as Top-ranking reply

Posted on Jun 29, 2021 4:31 PM

First: You did the absolutely right thing marking it as “lost.”


Turning off FindMy requires BOTH your phone’s passcode AND your AppleID password.


Unless the thief had both of those, it’s doubtful he turned off FindMe.


If FindMy” had indeed been turned off you wouldn’t see the phone in FindMy.


Have you reported the theft to the police AND to your carrier?


Don’t be in too big a rush to erase your phone; doing so WILL prevent any further location-finding.


See more guidance here:

https://support.apple.com/en-gb/HT201472



8 replies
Question marked as Top-ranking reply

Jun 29, 2021 4:31 PM in response to Dramypmd

First: You did the absolutely right thing marking it as “lost.”


Turning off FindMy requires BOTH your phone’s passcode AND your AppleID password.


Unless the thief had both of those, it’s doubtful he turned off FindMe.


If FindMy” had indeed been turned off you wouldn’t see the phone in FindMy.


Have you reported the theft to the police AND to your carrier?


Don’t be in too big a rush to erase your phone; doing so WILL prevent any further location-finding.


See more guidance here:

https://support.apple.com/en-gb/HT201472



Jun 29, 2021 4:50 PM in response to Dramypmd

All they had to do was restore it with a Windows or MacOS computer. Restoring a device erases it and thus breaks the tracking link between the device and Apple’s icloud Find My system.


As long as the device is still listed under your AppleID (https://appleid.apple.com/) as a trusted device, then activation lock remains in effect and prevents anyone from activating and using the erased device.

Jun 29, 2021 5:45 PM in response to Chattanoogan

I did file a police report but I haven’t reported to my carrier since I was tracking it every time the thief turned it on :( but now I will go report it to them. I am sooo sad. I have my Thesis rough draft for graduating medical school saved to phone instead of iCloud since i had been typing away while in the hospital and a lot of times there is no service. Rookie mistake.

Jun 29, 2021 7:04 PM in response to Dramypmd

Find My was introduced as a user feature to find missing devices, not to track stolen devices. Find My is tied to your devices and your iCloud account so you can track them remotely. Activation Lock, tied to your AppleID, not iCloud, is Apple’s anti-theft system to prevent thieves from activating and using stolen or found devices.


Two different systems - one, yes, can be easily disabled by erasing device with a restore. The other though can only be defeated by knowing the AppleID password and, if using 2FA, having access to someone’s trusted devices or trusted phone numbers.

Jun 29, 2021 7:09 PM in response to Michael Black

Find My was introduced as a user feature to find missing devices, not to track stolen devices. Find My is tied to your devices and your iCloud account so you can track them remotely. Activation Lock, tied to your AppleID, not iCloud, is Apple’s anti-theft system to prevent thieves from activating and using stolen or found devices.


Two different systems - one, yes, can be easily disabled by erasing device with a restore. The other though can only be defeated by knowing the AppleID password and, if using 2FA, having access to someone’s trusted devices or trusted phone numbers.


Note that disabling activation lock requires removing the device from your AppleID (I.e. as a trusted device at https://appleid.apple.com/) while disabling Find My requires removing the device from iCloud (https://www.icloud.com/find) or erasing it with a restore as new with a Windows or MacOS computer. Two different things. They’ve been separate required actions for a long time now.

Jun 30, 2021 1:41 AM in response to Michael Black

Best written consolidation of the “three-tiered protection scheme” I’ve seen.


Thank you !


Re: “… Two different things …”


I think some confusion might stem from the fact that it is the activation of “Find my iPhone” on the device which “arms” the Activation Lock.


I suspect that this leaves a impression of “entanglement” of the two systems more than they truly are.







Thanks.



I don’t understand how could someone turn off my find my iphone without my password

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