You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: qbeam
qbeam Author
User level: Level 1
4 points

Magic Keyboard trackpad not working fresh out of box?

Bought the 4th gen 12.9in iPad Pro and set it up last night. I bought the Magic Keyboard to pair and immediately connected it to my iPad after initial iPad set-up. Keyboard works fine, but the trackpad is completely unresponsive? I'm unable to see a cursor or use any of the touch shortcuts. Any solutions? I tried restarting my iPad and reconnecting it to the keyboard but that wasn't the fix. MK is the newest gen, 2021, straight out of the box. Thanks

iPad Pro 12.9-inch Wi-Fi

Posted on Jul 1, 2021 9:50 AM

Reply
Question marked as Top-ranking reply
User profile for user: markwmsn
markwmsn
User level: Level 6
15,569 points

Posted on Jul 1, 2021 5:06 PM

A brand new unit should be eligible for Apple support. If no other volunteer comes by with a solution, you may want to click "Get Support" in the upper right corner of this window.

View in context

Similar questions

2 replies

Magic Keyboard trackpad not working fresh out of box?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up