You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Start-up problems MacBook Pro

Hello, my macbook pro shows only grey screen when I start it up. Before it would show a circle and diagonal. What to do? When I do command + R and turning it on, nothing happens. It just got it, it is a refurbished Mac.

MacBook Pro 13″, OS X 10.10

Posted on Jul 1, 2021 12:40 PM

Top-ranking reply

dominic23

Level 10

83,952 points

Posted on Jul 1, 2021 1:22 PM

Press and hold the power button on your Mac for up to 10 seconds, until your Mac turns off.
Turn on your Mac and immediately press and hold both Command (⌘) and R to start up from macOS Recovery.
While in macOS Recovery, use Disk Utility to repair your startup disk.
If Disk Utility found no errors or repaired all errors, reinstall macOS.

https://support.apple.com/en-us/HT210901

If this I not helpful, please contact previous owner or the place where you

got the refurbished Mac from.

View in context

Start-up problems MacBook Pro

Similar questions