You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: leah-marie213
leah-marie213 Author
User level: Level 1
4 points

Can’t download apps

Why can’t I download new apps on my new phone? Thanks

Posted on Jul 5, 2021 8:26 AM

Reply
Question marked as Top-ranking reply
User profile for user: Eric Root
Eric Root
User level: Level 10
684,525 points

Posted on Jul 5, 2021 8:31 AM

What happens when you try? Error message(s)?


See the Apple Support article(s) below. 


Apps won’t downloaded. 


App Store, iTunes Store, or other Apple services - If you can't connect    


Some things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Restore - If you see an error when you update or restore your iPhone, iPad, or iPod


Backup - Restore your device from an iCloud or iTunes backup.      

View in context

Similar questions

5 replies
Question marked as Top-ranking reply
User profile for user: Eric Root
Eric Root
User level: Level 10
684,525 points

Jul 5, 2021 8:31 AM in response to leah-marie213

What happens when you try? Error message(s)?


See the Apple Support article(s) below. 


Apps won’t downloaded. 


App Store, iTunes Store, or other Apple services - If you can't connect    


Some things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Restore - If you see an error when you update or restore your iPhone, iPad, or iPod


Backup - Restore your device from an iCloud or iTunes backup.      

Reply
User profile for user: leah-marie213
leah-marie213 Author
User level: Level 1
4 points

Jul 5, 2021 9:03 AM in response to Eric Root

I have looked at the things you posted, thank you. I have requested a call back to discuss this, the man has taken over the screen to see if he can see any problems with it, which he cannot. I said I’d book an appointment in store but he’s called me back asking if he can try one more thing and if I can speak to a senior advisor, which I am currently on hold for. Thank you

Reply

Can’t download apps

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up