You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

IPad reset

I have an ipad (5th generation) 13.4 software that had previously been used by a former employee. His credentials are the apple id associated with this ipad. I do not have the password. How can I reset the ipad so it can be used by someone else?

Posted on Jul 7, 2021 7:05 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 7, 2021 8:22 PM

'Activation Lock for iPhone, iPad, and iPod touch' is a security feature that's designed to prevent anyone else from using an iPhone, iPad, or iPod touch, if it's ever lost or stolen. To learn more click here -->

http://support.apple.com/HT201365


For an individual to remove an activation lock absolutely requires the information for the account that applied the lock. Click on this link to learn 'How to remove Activation Lock' --> https://support.apple.com/HT201441 Get the employee to remove the lock.


Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by an Apple Authorized dealer and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership).


You may wish to start using mobile device management (MDM).

Apple Deployment Program - https://help.apple.com/deployment/business/

Configurator 2 - https://support.apple.com/guide/apple-configurator-2/welcome/mac


1 reply
Question marked as Top-ranking reply

Jul 7, 2021 8:22 PM in response to dmr0830

'Activation Lock for iPhone, iPad, and iPod touch' is a security feature that's designed to prevent anyone else from using an iPhone, iPad, or iPod touch, if it's ever lost or stolen. To learn more click here -->

http://support.apple.com/HT201365


For an individual to remove an activation lock absolutely requires the information for the account that applied the lock. Click on this link to learn 'How to remove Activation Lock' --> https://support.apple.com/HT201441 Get the employee to remove the lock.


Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by an Apple Authorized dealer and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership).


You may wish to start using mobile device management (MDM).

Apple Deployment Program - https://help.apple.com/deployment/business/

Configurator 2 - https://support.apple.com/guide/apple-configurator-2/welcome/mac


IPad reset

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.