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"there is a billing problem with a previous purchase" loop

whenever I try to update an app it says "there is a billing problem with a previous purchase" and then takes me to my billing address, when I clock done it says it needs my password, yet when I enter said password all it does it take me back to my billing address and it is an endless cycle. Because of this, I cannot update nor download ( sometimes ) apps. It happened suddenly and I don't know how to fix this.


thank you :)

iPhone 11, iOS 14

Posted on Jul 8, 2021 9:25 PM

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Question marked as Top-ranking reply

Posted on Jul 9, 2021 9:23 AM

Contact iTunes Support for assistance. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call     


Billings and Subscriptions 


If necessary, try Twitter


https://twitter.com/AppleSupport.         

3 replies

"there is a billing problem with a previous purchase" loop

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