You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

5 points

iPhone backup to computer

I would like to backup my iPhone to my computer. In iTunes the Back Up Now button is grayed out. How do I turn this on?

iPhone 8

Posted on Jul 9, 2021 8:17 PM

Top-ranking reply

Community+ 2024

Level 10

414,166 points

Posted on Jul 10, 2021 12:22 AM

The options are

iTunes --> Remove and reinstall iTunes and related software components for Windows 7 and later
Use another cable --> Identify counterfeit or uncertified Lightning connector accessories
If you use a Windows PC and iTunes won't respond or your backup never finishes, you might need to update, change, disable, or uninstall your security software.
Remove or Move old backups
1. Remove corrupted Backup (If you do not need them) --> For Windows PC:- \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\ (Delete the files here)
2. If you need copies of your backups, you can find the Backup folder and copy the entire folder (not just part of it) to another place, like an external drive or network storage location.

View in context

Similar questions